TotalDesk v1.7.23 – Helpdesk, Live Chat, Knowledge Base & Ticket System
最后更新于：2022-03-29 00:52:15
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TotalDesk is WordPress’s only all-in-one helpdesk solution. It includes all of the support capabilities you require, such as a ticket- and notification system, livechat, a knowledge base, reports, and an integration module. Get TotalDesk instead of individual helpdesk plugins!
Demo: https://codecanyon.net/item/totaldesk/20502693
目录
Features: TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
- System of Ticketing
- Three New Tickt Forms
- Fetching from the Inbox
- Agent and Reporter are the two roles.
- My Ticket Sales Page
- Configure the default settings for new tickets.
- Set your own ticket status.
- Create your own ticket types.
- Create a custom ticket for Project / Systems.
- Attachment Help
- Notify Agents of Notifications
- Comment Form in HTML WYSIWIG
- Replies that were saved
- System of logging and history
- XLS file export
- Email can be responded to by Reporters and Agents.
- Overview of the Ticket (assigned to, status in colors)
Archieve Inbox Folder
- Notifications
- Notifications through Email
- Notifications on the Desktop
- Notifications on Slack
- Notify me when a ticket is generated.
- Notify me when someone responds
- Notify me when a status changes.
- Notify me when an agent is appointed.
- Livechat
- Begin a fresh conversation with a new topic (new ticket)
- Enter a conversation using the specified ticket ID.
- When no agent is available, send a message (new ticket).
- Every communication in the chat room will be kept.
- Base of Knowledge
- Make a FAQ out of a ticket.
- Sort FAQs by subject.
- Customize the Icons for Topics
- Search for FAQs in real time.
- Keep track of FAQ views.
- 3 pre-installed widgets
- Sort FAQs by Popularity / Views
- 2 different layouts (boxed, list)
- Reports
- Tickets Sold by an Agent
- Availability of Tickets
- Types of Tickets
- System Tickets
- Yearly Tickets
- Monthly Tickets
- Ticket Prices by Year and Month
- Integrations
- WooCommerce
- Envato
- Slack
- Well-documented
变更日志: TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
v1.7.23
- 新增: New field for dynamic FAQ posts widget
Dynamic Title
- 新增: Single ticket rating form
https://postimg.cc/gallery/m77sR7T
- 新增: When both Woo form options are disabled, it will
hide the first box select row
- 新增: Load saved reply in ticket backend
- FIX: Agents did not see own created tickets
- FIX: Flatsome fatal error by setting unset $_POST
- FIX: Added wpautop to new replies mail
- FIX: Comments closed even if option not enabled
- FIX: Security for feedback form
1.7.22
- 新增: Default sort order for my tickets on ticket ID DESC
- FIX: Improved Sorting by date and ticket ID in my tickets
- FIX: Single FAQ Schema issue
- FIX: Removed tags from Schema.org data
1.7.21
- 新增: Added schema.org support (rich snippet data) to FAQ Archives & Pages
View post on imgur.com
- FIX: get_sites function not available
1.7.20
- 新增: Added Gutenberg support for all Post types
- 新增: Added 3 new parameters to faqs shortcode:
accordion
show_faq_icon
faq_columns
View post on imgur.com
- FIX: Removed Databales CDN loading
- FIX: Multisite register roles globally
1.7.19
- FIX: Comments not visible when ticket closed
- FIX: Comments not showing in DIVI theme
1.7.18
- 新增: Close comments when a ticket is marked as solved / closed
View post on imgur.com
- 新增: Updated all translations
- FIX: Updated font awesome in backend also
- FIX: Data privacy checkbox not removed when deactivated
- FIX: Removed the login URL filter as admins cant login when no page was set
1.7.17
- FIX: Font awesome updated to v5
1.7.16
- 新增: Dispaly Website URL in ticket frontend
- FIX: product removed after single ticket backend saved
1.7.15
- 新增: WooCommerce Order & Product & Envato Item display
in single ticket page
View post on imgur.com
- 新增: Set order subjects yourself
View post on imgur.com
- FIX: Huge performance increase when you used WooCommerce
- FIX: Website URL for woo form fields disabled by default
- FIX: Added wp_kses to message field in checkbox
- FIX: Moved Data privacy checkbox below message field
1.7.14
- 新增: Data privacy checkbox for all new ticket forms (GDPR)
View post on imgur.com
- 新增: Updated translation files
- FIX: PHP notices
1.7.13
- 新增: Dropped Redux Framework support and added our own framework
Read more here: https://www.welaunch.io/en/2021/01/switching-from-redux-to-our-own-framework
This ensure auto updates & removes all gutenberg stuff
You can delete Redux (if not used somewhere else) afterwards
https://www.welaunch.io/updates/welaunch-framework.zip
View post on imgur.com
1.7.12
- 新增: Advanced settings > disable font awesome loading
- FIX: JS / CSS loading when not enabled services
- FIX: From now on all shortcodes will be removed from new tickets
1.7.11
- FIX: User creation with empty mail / username
- FIX: Had to drop Slack Integration due to the PHP package is now maintained
Looking for another solution
1.7.10
- 新增: Send feedback message + satisfied to agent
View post on imgur.com
1.7.9
- 新增: Agents can close tickets in fronted
- FIX: PHP notice in faq post type
1.7.8
- 新增: Added time caching for inbox + automatically close tickets
- FIX: Custom fields not showing in single ticket
- FIX: Wrong custom field validation for Envato or Woo
1.7.7
- 新增: Big Performance Release
!! MAKE SURE YOU ARE ON LATEST VERSION OF REDUX FRAMEWORK !!
- FIX: Translations updated
1.7.6
- FIX: Create ticket "not set"
- FIX: My Tickets title too long did not break
1.7.5
- 新增: FAQ topics URL contains parent category in URL now
- 新增: faqs shortcode now can contain multiple categories COMMA separated
- FIX: INBOX PHP fatal error
- FIX: Single FAQ back to did not show correct last FAQ topic
- FIX: CSS issue in Flatsome with widget
- FIX: Margin missing when using fab icon
- FIX: CSS issue with not aligned items
1.7.4
- 新增: Custom separate fields for WooCommerce, Simpel & Envato ticket form
- 新增: Show title in faq topics
- 新增: 2 new Options to disable / enable show topic children or categories
- 新增: Hide FAQs if subtopics exists
- 新增: Better flatsome support
- 新增: Multiple new Arguments for faqs shortcode:
topic = '',
show_topic_title = 'false',
show_back_to_parent_topic = 'false',
content = 'false',
excerpt = 'true',
link = 'true',
max_faqs = '-1',
show_children = 'false',
hide_faqs_when_subcategories_exists = 'false',
show_child_categories = 'true',
columns = $this->get_option('FAQColumns'),
order = 'ASC',
orderby = 'menu_order',
- FIX: Search icon fix in flatsome
- FIX: Wrong CSS Class for before FAQs
- FIX: Tickets in My Account of WooCommerce could not be submitted
1.7.3
- FIX: Mail fetching not working when custom required fields created
1.7.2
- FIX: Added array filter for required / optional new fields
Ticket could not be created! not set!
1.7.1
- 新增: Agents can create tickets on behalf of customers in the new ticket page:
View post on imgur.com
- 新增: FAQ search also searches in comments: https://imgur.com/a/exeDbm9
- 新增: Cleaned the plugin settings / moved fields
- 新增: WooCommerce FAQ integration now can use excerpt + links. Also columns can be set now:
View post on imgur.com
- 新增: Custom fields will also be exported in Excel file
- 新增: Topics widget can hide / show empty topics and display subcategories
View post on imgur.com
- 新增: Add / Create content before FAQs or Tickets
View post on imgur.com
- FIX: Live Search not working in sidebar when disabled in plugin settings
- FIX: when new ticket got an error, previous filled out fields were gone
- FIX: Live chat could not be started because of custom fields missing
- FIX: Attachment lightbox hidden behind chat
- FIX: Updated POT file
1.7.0
- 新增: Custom Ticket Input Fields
You can now create custom text fields (required or optional)
within plugin settings
Example: https://imgur.com/a/nv4CKq0
- FIX: Added required attribute to input fields
⭐另请参考: Collection of Codecanyon plugin Premium updated daily
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